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Job Description
Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
POSITION SUMMARY
To lead, manage, and operate the aquatic recreational facility at Shavers Lake as well as any associated resort or event activities. This will be done with the highest standard of guest service, and safety by adhering to and enforcing established policies, procedures, practices, and philosophies. Managing and assisting staff with daily tasks, providing training and development for the direct supervisor and other staff members, managing daily revenues and expenses, and providing feedback to both superiors as well as direct employees.
ESSENTIAL DUTIES
This position is responsible for the following job results.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
DIRECT EXPERIENCE
Education: HS diploma or equivalent
Experience: Candidates will have 2 years of experience supervising aquatic facilities and activities and will hold both a lifeguard certification and Instructors Certification for the Ellis & Associates ILTP.
LEADERSHIP
ENGAGEMENT
COMMUNICATION
DELIVERY
FLEXIBILITY
TRAVEL REQUIREMENTS
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Mountain Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Snowshoe Mountain is committed to a drug free workplace and has an established drug testing policy. This job is identified as a safety sensitive position and you may be tested at random during your term of employment.
An Equal Opportunity Employer
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
- Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
POSITION SUMMARY
To lead, manage, and operate the aquatic recreational facility at Shavers Lake as well as any associated resort or event activities. This will be done with the highest standard of guest service, and safety by adhering to and enforcing established policies, procedures, practices, and philosophies. Managing and assisting staff with daily tasks, providing training and development for the direct supervisor and other staff members, managing daily revenues and expenses, and providing feedback to both superiors as well as direct employees.
ESSENTIAL DUTIES
This position is responsible for the following job results.
- Interviewing, hiring, and training lifeguards to the Ellis & Associates ILTP standards,
- tracking lifeguards, CPR/First Aid certifications,
- practicing of lifeguard certification, AED, First Aid, CPR Certification,
- continuing education of Lifeguard Instructors Certification through Ellis & Associates ILTP,
- creating training seminars, provide learning resources, and provide feedback /coaching, documenting all training hours according to Ellis & Associates Standards,
- training the supervisor to accomplish organizational vigilance amongst staff, by building upon their leadership skills,
- training staff on operational guidelines, equipment, vehicles and facilities, sales and technical knowledge, etiquette, personal interaction guidelines, and resort information,
- assisting with performance evaluations, scheduling one-on-one meetings with staff
- ordering supplies and inventory as needed,
- working with front-line staff and guests to ensure problems are dealt with quickly and professionally,
- creating schedules for supervisors and other staff members,
- forecasting budgets and expenses to coincide with fiscal year budgets,
- checking and approving time in UKG or other related databases,
- responsible for the safe keepings, and regular counts of the allotted banks used in the Shavers Lake retail store,
- forecasting and building upon the expansion of Shavers Lake area, by using creativity and building partnerships with a variety of businesses that coincide with those forecasted capital projects,
- ensuring all equipment and facilities are in good working order and visually appealing,
- responsible for the overall look of Shavers Lake and all activities associated within
- prioritizing and delegating tasks and projects,
- monitoring resort guest levels and activity participation to better suit future needs,
- soliciting business and guests through communication with community partners, internal guests, marketing venues and positive word-of-mouth,
- using established service recovery guidelines and philosophies to accommodate guests,
- adhering to vehicle, equipment and facility maintenance schedules using daily checklists to monitor condition of equipment, facilities, and vehicles,
- adhering to department and company security policies, procedures and guidelines,
- monitoring daily cash reports,
- general knowledge and experience with power tools, and minor construction,
- attending department, division and inter-departmental meetings, and sharing company information with staff;
- completing necessary duties required for the daily operation of the business such as, but not limited to doing laundry, answering phones and guest hospitality, etc.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
- Basic computer skills, including Microsoft office suite & database entry programs,
- lifeguard certification (including First Aid/CPR/AED),
- lifeguard instructor certification through Ellis and Associates,
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form,
- ability to lift 100 lbs.,
- skills with hand tools, power tools, and mechanics,
- able to work outdoors, in inclement weather conditions, for extended periods of time,
- knowledge in operations of aquatic facilities,
- knowledge of inflatables and their set up in varying depths of the lake;
- product knowledge of watercraft and vendors associated with them.
DIRECT EXPERIENCE
Education: HS diploma or equivalent
Experience: Candidates will have 2 years of experience supervising aquatic facilities and activities and will hold both a lifeguard certification and Instructors Certification for the Ellis & Associates ILTP.
LEADERSHIP
- Understands business complexities and assumes responsibility for driving change
- Leads employees or teams of employees to achieve goals
- Guides employees through periods of change, even during difficult times or in the face of hard business decisions
- Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
ENGAGEMENT
- Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
- Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
- Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
- Demonstrates true passion for the job, the resort, and the company overall
- Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
COMMUNICATION
- Communicates clearly and appropriately - both orally and in writing
- Responds to questions or requests in a timely manner
- Conducts regular one-on-one and departmental meetings to ensure a good flow of information
- Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
- All communication is down home and strives to improve upon a high level of guest service in a friendly manner
- Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs. Is able to learn quickly those applications not known.
DELIVERY
- Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
- Delivers highly accurate end-work product personally and through overseeing others
- Able to analyze numbers and draw conclusions from statistical information
- Meets or exceeds financial goals, budgets, forecasts
- Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
- Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations
FLEXIBILITY
- Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
- Adjusts budgets and reforecasts as needed across the year based on changing business needs
- Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
- Inspires a unified team through understanding was is required for successful, cooperative and fun team success
TRAVEL REQUIREMENTS
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Mountain Environment:
- The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
- The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
- Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
- Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Snowshoe Mountain is committed to a drug free workplace and has an established drug testing policy. This job is identified as a safety sensitive position and you may be tested at random during your term of employment.
An Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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