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Food and Beverage Attendant- $12/hr + TIPS!
Job Description
Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
POSITION SUMMARY
The Food and Beverage Attendant position is a unique position that covers the middle ground between front of the house and back of the house food and beverage operations in our F&B Cabins. This position will allow an individual the ability to contribute to kitchen/dining/cashier/cooking duties while being scheduled in a respective role daily directly reporting to a leader.
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast winter and summer enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 ski trails and the best snow around. In the summer, our Bike Park is recognized as one of the best in the US. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness. We hope to see you on the mountain soon.
OUR VALUES
Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests.
Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose
PERKS & BENEFITS
ESSENTIAL DUTIES
This position is responsible for the following job results:
Line Cook Duties:
Cashier Duties:
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
DIRECT EXPERIENCE
Education: High School diploma or equivalent (not required).
Experience: No previous experience required.
Certifications Required: No previous certifications required ...Will complete Food handlers class and Tips training provided during your employment at the resort...
LEADERSHIP
ENGAGEMENT
COMMUNICATION
DELIVERY
FLEXIBILITY
TRAVEL REQUIREMENTS
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Again this position may be required to work evenings, weekends and holidays.
Cashier Environment:
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Food Service / Kitchen Environment:
This position is responsible for the following job results.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS THAT WILL BE ACCUIRED.
West Virginia Food Handlers Certification - within 10 days of hire
An Equal Opportunity Employer
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
- Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
POSITION SUMMARY
The Food and Beverage Attendant position is a unique position that covers the middle ground between front of the house and back of the house food and beverage operations in our F&B Cabins. This position will allow an individual the ability to contribute to kitchen/dining/cashier/cooking duties while being scheduled in a respective role daily directly reporting to a leader.
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast winter and summer enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 61 ski trails and the best snow around. In the summer, our Bike Park is recognized as one of the best in the US. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness. We hope to see you on the mountain soon.
OUR VALUES
Our organizational values describe our shared beliefs, the principles important to our organization; how we want to treat each other and our guests.
Honoring Authenticity, Embracing Empowerment, Cultivating Collaboration, Prioritizing Purpose
PERKS & BENEFITS
- Free season pass (summer)
- Friends and family discounts and vouchers
- Pro deals with top industry brands
- Retail, lodging, and dining discounts at Snowshoe owned establishments
- Opportunities to grow your career and professional skills
ESSENTIAL DUTIES
This position is responsible for the following job results:
Line Cook Duties:
- Precisely and consistently deliver on guest food orders by following recipes and instructions from the Executive Chef, Outlet Chef and Sous Chefs.
- Efficiently deliver guest food orders by maintaining a high output of work, congruent to business demand, prepare plate menu items, as ordered, per specifications on hot food products line with strict attention to detail, speed and accuracy.
- Safely prepare food by using knives, ovens, grills, warming trays and other restaurant cooking instruments in accordance to culinary standards for safe operation.
- Aid the culinary by following a checklist to prepare and stock ingredients for other meals, set up mis en place as per posted instructions, prepare recipe per standardized recipes and production sheets.
- Communicate with associates, management, clients, owners and others in a courteous and professional manner, and in accordance with Alterra Mountain Company brand and standards.
- Positively and professionally respond to outlet chef/sous chef/executive chef request to complete tasks assigned to culinary standards, including but not limited to: preparation work, dishwashing, cooking food, plating food, sanitizing the kitchen with chemicals, transporting food deliveries from dock and unpacking in dry and cold storage, keeping work station neat and sanitized, and other duties.
- Assist culinary team in ordering, inventory, recipe card preparation and implementation, menu development, and scheduling of staff. Report any spoilage, or shortage to sous chef immediately.
- Maintain walk-in coolers in accordance with Snowshoe standards and WV department of health standards.
- At completion of service put all perishable foods in covered containers and refrigerate.
- Clean station and report to sous chef for closing instructions.
- Assist outlet chef/ sous chef/ executive chef with assigning, directing, addressing complaints and resolving problems in absence of superiors. Mar be assigned to other special projects as required.
- Embrace and apply the Intrawest culture and Core values in all work activities and interactions by actively participating in training, learning opportunities and other related associate programs.
- This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
- Perform any other job-related duties as assigned.
Cashier Duties:
- Collects payment
- Computing items and services sold to guest showing amounts due and collecting the amount due
- Ensures correct revenue
- Input amounts collected into the cash system
- Record amounts received
- Record transactions on daily report and balancing report to cash register tape
- Controls proper distribution of revenue
- Close checks to the correct payment type to ensure closing reports are balanced
- Helps management with the control of sales
- Make sure that all items are rung up and accounted for
- Contributes to team effort
- Accomplish related results as needed
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
- Food Handler's Card per county health inspector's request (can obtain after hire within 30 days of the hire date)
- TIPS class and re-certification (within 6 months of hire date).
DIRECT EXPERIENCE
Education: High School diploma or equivalent (not required).
Experience: No previous experience required.
Certifications Required: No previous certifications required ...Will complete Food handlers class and Tips training provided during your employment at the resort...
LEADERSHIP
- Understands business complexities and assumes responsibility for driving change
- Leads employees or teams of employees to achieve goals
- Guides employees through periods of change, even during difficult times or in the face of hard business decisions
- Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability
ENGAGEMENT
- Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box
- Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
- Inspires, motivates, develops, energizes, and creates engaged employees, with a solid record of employee retention
- Demonstrates true passion for the job, the resort, and the company overall
- Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship.
COMMUNICATION
- Communicates clearly and appropriately - both orally and in writing
- Responds to questions or requests in a timely manner
- Conducts regular one-on-one and departmental meetings to ensure a good flow of information
- Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered
- All communication is down home and strives to improve upon a high level of guest service in a friendly manner
- Proficient in use of technology to include Excel, Word, the Internet, desktop publishing and database management software programs. Is able to learn quickly those applications not known.
DELIVERY
- Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
- Delivers highly accurate end-work product personally and through overseeing others
- Able to analyze numbers and draw conclusions from statistical information
- Meets or exceeds financial goals, budgets, forecasts
- Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate
- Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations
FLEXIBILITY
- Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
- Adjusts budgets and reforecasts as needed across the year based on changing business needs
- Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
- Inspires a unified team through understanding was is required for successful, cooperative and fun team success
- Will be required to work holidays, weekends, evenings and times during peak occupancies at the resort. Schedules may change without notice. Employee is required to check schedules daily.
- Must give the manager and supervisor's 2 week notice for any requested days off... Requested days off will be determined by manager.
TRAVEL REQUIREMENTS
Any employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Again this position may be required to work evenings, weekends and holidays.
Cashier Environment:
- Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Take payment by computing items and services sold to guest showing amount due and collecting the amount due from the guest....
- Ensures correct revenues by inputting amounts collected into the cash system
- Records amounts received by recording transactions on daily report and balancing report to cash drop
- Controls proper distribution of revenue by closing checks to the correct payment type to ensure closing reports are balanced...
- Helps management with the controls of sales by making sure that all items are rung up and accounted for....
- Employee must be willing to become familiar with the basic bartending requirements for the service of alcohol to the guest.... Assisting manager w/ receiving, checking, and entering orders in the inventory system. Will receive TIPS class certification once hired and trained adequately ...
- Documenting receipts and submitting necessary information and paperwork to accounting
- Maintaining security of assets and ensuring proper accounting of all material movements, including issues, receipts, transfers, returns, and adjustments
- Pricing, counting, labeling of inventory parts.
- Transporting inventory supplies, parts, materials, etc. by driving company vehicle to various locations on and off of the mountain in a timely manner... Driving not always required but will require employee to travel with the assistance of a driver throughout the resort...
- Organizing and maintaining a neat, orderly storeroom, ensuring proper labeling and containment of materials
- Conducting yourself in a friendly and courteous manner at all times and provide efficient, timely, service to our guests and staff.
- Keeps doorways clear of snow and apply rock salt to all guest facing pathways
- Contributes to team effort by accomplishing related results as needed
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Food Service / Kitchen Environment:
- Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.
- While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
- Frequently required to climb or balance and taste or smell.
- Regularly lift and/or move up to 50 pounds on a regular and continuing basis.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves.
This position is responsible for the following job results.
- Precisely and consistently deliver on guest food orders by following recipes and instructions from the Executive Chef, Outlet Chef and Sous Chefs.
- Efficiently deliver guest food orders by maintaining a high output of work, congruent to business demand, prepare plate menu items, as ordered, per specifications on hot food products line with strict attention to detail, speed and accuracy.
- Safely prepare food by using knives, ovens, grills, warming trays and other restaurant cooking instruments in accordance to culinary standards for safe operation.
- Aid the culinary by following a checklist to prepare and stock ingredients for other meals, set up and place as per posted instructions, prepare recipe per standardized recipes and production sheets.
- Communicate with associates, management, clients, owners and others in a courteous and professional manner, and in accordance with Alterra Mountain Company brand and standards.
- Positively and professionally respond to outlet chef/sous chef/executive chef request to complete tasks assigned to culinary standards, including but not limited to: preparation work, dishwashing, cooking food, plating food, sanitizing the kitchen with chemicals, transporting food deliveries from dock and unpacking in dry and cold storage, keeping work station neat and sanitized, and other duties.
- Assist culinary team in ordering, inventory, recipe card preparation and implementation, menu development, and scheduling of staff. Report any spoilage, or shortage to sous chef immediately.
- Maintain walk-in coolers in accordance with Snowshoe standards and WV department of health standards.
- At completion of service put all perishable foods in covered containers and refrigerate.
- Clean station and report to sous chef for closing instructions.
- Assist outlet chef/ sous chef/ executive chef with assigning, directing, addressing complaints and resolving problems in absence of superiors. Mar be assigned to other special projects as required.
- Embrace and apply the Alterra culture and Core values in all work activities and interactions by actively participating in training, learning opportunities and other related associate programs.
- This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
- Perform any other job-related duties as assigned.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS THAT WILL BE ACCUIRED.
West Virginia Food Handlers Certification - within 10 days of hire
- Basic Knife Skills
- Be able to identify each knife and it purpose show competency with consistent cuts
- Able to perform fish cut to proper weights Soups & Sauces
- Able to prepare soups consistently by using established recipes
- Able to weigh and measure product
- Able to use, clean and maintain Kitchen equipment (Buffalo chopper, mandolin, peelers, slicing machine, etc.)
- Prepares products to established pars Able to follow established recipes
- Maintains a neat, sanitized work area and floor
- Prepares Garnishes for the menu items
- Grande Manager
- Able to perform consistent knife cut on fruits and vegetables Able to prepare Cold appetizers...
- Able to open Clams & Oysters.
- Able to prepare cold salads in bulk according to established recipes.
- Broiler
- Able to identify meat cuts (Filet, Strip, Ribeye, etc.)
- Able to consistently cook meats to proper temperatures Able to acknowledge directions from Chef/Expediter and professionally respond back.
- Able to consistently execute proper plating of product from this station.
- Understands and exhibits proper skill to cooking with deep fryer Able to cook products thoroughly.
- Able to properly filter and maintain fry station.
- Able to acknowledge directions from Chef/Expediter and professionally respond back.
- Able to consistently execute proper plating of product from this station.
- Pantry
- Recognizes and understands the prep for each product on this station.
- Able to acknowledge directions from Chef/Expediter and professionally respond back.
- Able to consistently execute proper plating of product from this station and maintains a neat, sanitized work area and floor.
- Maintains proper par stack of all products on this station, Notifies Chef of any shortages before they occur.
- Dessert
- Recognizes and understands the prep for each product on this station.
- Able to acknowledge directions from Chef/Expediter and professionally respond back.
- Able to consistently execute proper plating of product from this station.
An Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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