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Job Summary
The Mid-market Account Manager (MAM) will be primarily responsible for retaining existing revenue and generation of sales uplift revenue in the existing customer base. The MAM must meet the experience and/or the education/training requirements of their specific Job Description. The MAM will have a quota based on producing new revenue from assigned accounts and/or geographic territory assignments. Additional sales representatives, short term targeted sales efforts or blitzes, or additional personnel maybe assigned to territories as determined by management or the needs of the company.
The MAM will have daily customer account management responsibility with an assigned base of accounts to monitor for customer satisfaction, to assist Customer Service when necessary to resolve customer issues, and as needed, to help pursue additional revenue opportunities with these accounts.
Duties & Responsibilities
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40% |
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40% |
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10% |
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10% |
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Qualifications
- Education: Degree in sales / marketing or related field, equivalent work experience, or a combination thereof
- Experience: Previous Enterprise level, ILEC-CLEC sales experience preferred and/or managed services experience preferred
- At least 5+ years of telecommunications sales or technology sales experience specifically including sales of products such as core connectivity, extended connectivity, storage and cloud services, and/or security solutions; other past sales experience will be considered on a case by case basis
- Some experience with serving and selling to mid-market and/or major enterprise accounts (i.e. sales >~$5 MRC)
- Key Competencies:
- Strong Communication skills; Time management skills; Proficiency in Microsoft Office; Prior experience with Microsoft Dynamics preferred
- Ability to design strategic plans to position Segra products and services to align with customers changing needs.
- Conduct quarterly account review meetings to ensure Segra is secure as the provider of choice.
- Problem solving skills to change products and services as needed.
- Leverage relationships with existing base to act as referrals to prospective major companies
SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.
NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.
- Job Family 50
- Pay Type Salary
- Charleston, WV, USA
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.